Data Protection

Privacy Policy 96vin — Malaysia Member Data Security Guaranteed

Your privacy is not just a formality at 96vin. Every decision we make regarding the handling of members' personal data is made with care — because your trust is the foundation of everything we build.

Updated: January 2026
SSL 256-bit Encryption
Applicable to Malaysia members

How 96vin Protects Your Data

Six layers of privacy protection we apply for every member

256-bit SSL Encryption

All data transmitted between your device and the server 96vin protected with 256-bit SSL encryption — the same security standard used by major banks in Malaysia. No one can intercept or read your data during transmission.

Secure Data Storage

Member personal data is stored on servers equipped with multi-layered access controls. Only specifically authorised staff may access member data, and every access is logged for audit and internal security purposes.

Industry-Standard KYC

Our KYC (Know Your Customer) process ensures that only verified individuals can register and use their accounts. This protects you from identity misuse and keeps your account secure at all times.

No Marketing Data Sharing

96vin does not sell, rent or share members' personal information with any third party for marketing purposes. Your data remains within our ecosystem and is used solely to enhance your gaming experience.

Privacy Controls in Your Hands

You have the right to access, amend, or request deletion of your personal data at any time. 96vin provides a simple and transparent process for members to manage their privacy rights without having to go through complicated procedures.

International Standards Compliance

Privacy Policy 96vin designed in line with internationally recognised data protection standards. We regularly review and update our data handling practices to ensure the best possible protection for every member in Malaysia.

Important Note: This Privacy Policy describes how 96vin collects, uses and protects your personal information. By using our platform, you agree to the terms set out in this document.

1Introduction

96vin ("we", "Platform") is a digital entertainment platform operating for members in Malaysia. We understand how important your privacy is — and we do not take this responsibility lightly. This Privacy Policy is written in plain language so you can truly understand what happens with your data, not just dense legal jargon.

This document explains the types of data we collect when you use the platform 96vin, why we need it, how we store and protect it, and the rights you have over that data. This Policy applies to all registered members and platform visitors, including those using our mobile app 96vin.

This Privacy Policy should be read together with Terms and Conditions our team for a complete understanding of how we manage member relationships.

2Personal Data We Collect

We only collect data that is strictly necessary to provide you with a safe and seamless service. Below are the categories of data we collect and their purposes:

Identity Information Full name, date of birth, IC/passport number, phone number, email address
Financial Information Bank account number, account holder name, deposit and withdrawal history
Location & Device Data IP address, device type, operating system, web browser, time zone
Gaming Activity Data Wagering history, games played, session duration, wins and losses
Communications Customer support conversation records, feedback, and complaints submitted
KYC Documents Copies of identity card, passport, or other identity verification documents submitted

Data We Do Not Collect

  • Full credit or debit card numbers — we do not store payment card information.
  • Passwords in plain text — passwords are stored in hashed form that cannot be decrypted.
  • Biometric data such as fingerprints or facial recognition.

3How We Use Your Data

The data we collect is used responsibly for the following purposes only. We will not use your data for any other purpose without first obtaining your consent:

  • Account Management: To create and maintain your member account, including identity verification and the KYC process.
  • Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
  • Platform Security: To detect and prevent fraudulent activity, money laundering, and account abuse.
  • Customer Support: To provide effective assistance when you contact our support team.
  • Service Improvement: To analyse usage patterns in aggregate in order to improve the gaming experience on our platform.
  • Legal Compliance: To fulfil applicable legal and regulatory requirements from time to time.
  • Service Communications: To send important notifications relating to your account, transactions, and policy updates.
You may opt out of promotional emails at any time through your account settings or by contacting our support team. However, important account and security notifications cannot be disabled as they are in place to protect your interests.

4Data Sharing with Third Parties

96vin does not sell, rent or disclose members' personal data to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share data with certain parties:

Trusted Service Providers

We work with carefully selected third-party service providers to manage platform operations, such as payment processors, cloud service providers, and identity verification system providers. All these partners are bound by strict confidentiality agreements and may only use your data for purposes that have been agreed upon with us.

Legal Requirements

Your data may be disclosed to relevant authorities if we are legally required to do so by law, court order, or regulatory directive. In such situations, we will notify you in advance where permitted by law.

  • Authorised FPX, DuitNow, and e-wallet payment processors.
  • Licensed KYC and identity verification service providers.
  • Malaysian government authorities when required by law.
  • Third parties for marketing purposes — this is something we never do.

5Data Security & Protection Measures

We invest heavily in security infrastructure to ensure your data remains protected at all times. Here are the key security measures we have in place:

1
Data Encryption in Transit

All communications between your device and the 96vin server use TLS 1.3 protocol with 256-bit SSL encryption. This ensures that transmitted data — including login details and transaction information — cannot be read by unauthorised parties.

2
Data Encryption at Rest

Sensitive data stored in our databases is encrypted using AES-256 encryption. This means that even if someone were to gain unauthorised access to our servers, the data they encounter cannot be read without the correct encryption key.

3
Layered Access Control

Access to member data is strictly limited based on the principle of least privilege. Only staff who genuinely need access to specific data to perform their duties are granted permission, and every access is recorded in an audit log.

4
24/7 Security Monitoring

Our automated monitoring system operates around the clock to detect suspicious activity, intrusion attempts and abnormal transaction patterns. Any threats are promptly handled by our security team.

5
Two-Factor Authentication (2FA)

96vin supports two-factor authentication for member accounts. We encourage all members to enable this feature to add an extra layer of protection to their accounts, especially when making fund withdrawals.

6Use of Cookies & Tracking Technology

96vin uses cookies and similar technologies to enhance the user experience on our platform. The following are the types of cookies we use:

Essential Cookies

These cookies are required for the platform to function properly. They manage your login session, store language preferences, and ensure session security. Without these cookies, the platform will not function as intended and they cannot be disabled.

Analytics Cookies

We use analytics cookies to understand how members use our platform in aggregate — which pages are visited most frequently, how long members spend in each section, and where they encounter difficulties. This information is used to continuously improve the platform.

Preference Cookies

Preference cookies help us remember your settings such as pre-set wagering limits, display preferences, and other personal configurations. This saves you time every time you log in to the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform 96vin.

7Your Privacy Rights as a Member

As a member 96vin, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

Right to Access

You have the right to receive a copy of all personal data we hold about you. Requests will be processed within 14 business days.

Right to Rectification

If any of your data is inaccurate or incomplete, you have the right to request that we correct it promptly.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable legal retention requirements.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service provider where applicable.

Right to Restriction of Processing

In certain situations, you may request that we temporarily suspend the processing of your data while a dispute is being resolved.

To exercise any of the above rights, contact our support team 96vin via 24/7 live chat or our official email. We will verify your identity before processing any personal data requests.

8Data Retention Period

96vin only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law.

  • Active account data: Retained for the duration your account remains active and in use.
  • Post-account closure data: Retained for a minimum of 5 years for anti-money laundering compliance purposes.
  • Financial transaction records: Retained for 7 years in line with Malaysia's financial legal requirements.
  • Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
  • Anonymised analytics data: May be retained indefinitely as it contains no personally identifiable information.

Once the designated retention period has ended, your data will be securely deleted or permanently anonymised using industry-recognised methods.

9Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. We are committed to responding within 3 business days for all privacy-related enquiries.

  • Live Chat 24/7 — the fastest way to get immediate assistance.
  • Email: [email protected] — for written enquiries that require documentation.
  • Email response time: within 1 to 3 business days.
We will always verify your identity before processing any request related to your personal data to ensure your information remains secure.

Privacy FAQ

Answers to the most frequently asked questions by our members

Absolutely not. 96vin has never and will never sell, rent or share members' personal data with any third party for marketing or commercial purposes. Your data is used solely to operate the platform's services and will never be treated as a source of secondary income.

Your banking information is protected with 256-bit SSL encryption during transmission and stored in encrypted form using AES-256. We do not store full credit or debit card numbers — only the bank account information required to process withdrawals, and this information is accessible only by authorised payment processing systems.

Yes, you may request the deletion of your personal data. However, certain data must be retained for the period stipulated under Malaysian law — specifically financial transaction records, which must be kept for 7 years for anti-money laundering compliance. Contact our support team to initiate this process and we will explain in detail which data can be deleted immediately and which must be retained as required by law.

After account closure, your personal data will be retained for the period required by law — typically 5 to 7 years for financial records. After that period, your data will be securely deleted or fully anonymised. During this retention period, your data will not be used for any marketing purposes and access to it is strictly limited.

We may use your activity data on the platform to personalise the promotions and offers we send you via email or in-platform notifications — for example, offering bonuses related to games you enjoy. However, we do not share your data with third-party advertisers, and you can opt out of marketing communications at any time through your account settings.

In the event of a security incident affecting your personal data, 96vin committed to notifying you within 72 hours of confirming the incident — via the email registered to your account. The notification will describe the type of data affected, the steps we have taken and the actions you need to take to protect your account.

Your Data Is Safe. Your Gaming Experience Is Secured at 96vin.

Now you know how we protect your privacy. Register a free account today and enjoy over 500 games — Live Casino, video slots, progressive jackpots, and sports betting all on one platform that is safe, fair, and trusted by hundreds of thousands of Malaysia members.

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